KI 3086 Common Challenges with External Guests in Teams
It is absolutely possible to invite external guests to Teams, even if they do not have a UiB account or a Microsoft account from another organization. For example, you can invite a @gmail.com address to a team or share documents with it. However, login and access issues may still occur. Here are some tips on how to resolve them.
Typical Issues
The guest cannot access the team or documents even though the invitation was sent.
Sign-in fails because the guest has traces of previous logins in their browser.
Sign in with the Correct Account The guest should enter the email address that was used when they were added to the team (e.g., kari.nordmann@gmail.com, peder.aas@uix.no, ...).
For Gmail accounts, they will be redirected to Google’s login page and should sign in with their usual Google password.
For other email providers, the same applies.
A prompt may appear asking to approve sign-in on microsoftonline.com – this must be accepted.
If the user belongs to another organization, they will be redirected to that organization’s login page.
Access Teams and Files Once signed in, the guest will enter Teams via the web browser.
In the left-hand menu, select Chats and find the team.
To open files: go to General → Shared (or choose Open in SharePoint).
If There Are Issues with a Specific File or Folder You can share a direct link to the folder: Example: SharePoint folder link Find this by clicking the three dots next to the folder name → Manage Access → Links.
Tips
Test guest access well before important meetings.
Provide clear instructions to the guest on how to sign in.
Do not login on a mobile phone. Use a PC when encountering difficulties.